Notifying customers about promotions and sales, inviting them to an online meeting, reminding them about an event, urgent messages.
Surveys/Marketing Research: There is no need to distribute such a volume of work among live operators when a robot can do everything.
Characteristics and functionality of the auto-dialing service
No manual dialing of numbers. Calls to unlimited number of clients in just a few clicks.
Answering machine detection. The system panama email list 440115 contact leads skips answering machines. The call is connected only when a live person answers the phone.
Dial-through notification. Error code notification for managers when there are few contacts in the dialing list or the system failed to dial numbers from the contact database.
Loading a list of automatic numbers. Automatically loading a list of customer numbers from a CRM or any other third-party system.
Directing calls to operators according
To their skills. Intelligent dialing, where contacts are matched with the operator’s skills and experience. For example, by the employee’s knowledge of a foreign language for communication with the client – English / German / Chinese.
Predictive dialing. Suitable for 30 quick messages for customers: how to improve your service and sales on whatsapp companies with high volumes of phone calls. The algorithm uses predictive analysis (based on the employee’s past performance) to maximize agent productivity by reducing idle time between calls.
Access to advanced customer information. Necessary for a manager to prepare in advance for personalized customer service.
Intelligent Dialer: Sales of goods
Categorize customers based on their past behavior and determine the best time to call. This allows companies to not only improve dialing speed, but also achieve higher productivity and audience reach.
Convenient interface for management. The manager has the ability to control employees, and the operator has access to all data on clients that the trust review system calls.
Callback. A useful function if the client asked to call him back after some time. At the specified time, the dialer will call the subscriber back automatically.
Integration with CRM. Full synchronization of all data received from clients with the company’s CRM system. Works with both outgoing and incoming calls. CRM also allows you to record call data for subsequent analysis.