Why integration is needed.
Integration of CRM and telephony allows you to track calls made by sales departments and analyze the data you have managed to accumulate to improve the efficiency of business processes.
Using telephony and CRM makes your business efficient and effective.
Telephony and CRM are two technology tools that nicaragua email list 220333 contact leads companies need to succeed. They allow you to track your company’s performance in interactions with customers, suppliers, and business partners.
A telephony service is a software interface
That integrates with a physical telephone device to perform actions such as dialing phone numbers and logging calls. A CRM, on the other hand, is a tool that manages your company’s interactions with potential and existing the importance of personalization in the customer journey customers. The system provides data that you can use to improve customer relationships, which ultimately increases profits.
Using these tools together makes your business efficient and effective.
What does telephony integration into a CRM system provide?
Effective work with clients
Your CRM classifies customers based on various metrics and determines the frequency with which your sales team should contact each customer.
Integration of CRM and telephony allows you to track whether sales staff contacted clients at a predetermined time and what the trust review outcome of the negotiations was.
The company’s director will no longer hear excuses from managers in the style of “I forgot to call back” or “I called the client, but he did not answer.” The system records absolutely all actions of employees.
Information about subscribers
With an integrated system, your team members can get all the necessary information about the client from the CRM to their screen the moment the phone service dials the client’s number. This means that the company employee spends more time interacting with clients and solving their queries, rather than searching for information about them from various sources and databases.
Call recording Telephony in your
Today, your managers and operators have the opportunity to work not only from the office. But how to track such telephone conversations and understand how effective they are?