Collection Messages via WhatsApp: 30 efficient templates
Collection messages via WhatsApp
Billing from customers can be a major challenge for any business. After all, how do you remind someone of an outstanding payment without coming across as intrusive or pushy?
WhatsApp has become one of the most effective tools for debt collection, as it allows for direct, fast and personalized communication. However, it is essential to adopt the right approach to ensure that the customer feels comfortable and engaged in regularizing their situation.
In this article, you will learn how to charge via WhatsApp without losing customers , see ready-made message examples and understand the best practices to increase the collection rate.
Send collection messages via WhatsApp >
Why Use WhatsApp for Billing?
WhatsApp has some paytm database advantages that make it an ideal channel for collections:
High Open Rate – More than 90% of messages on WhatsApp are read within the first few minutes.
Direct Communication – Your customer receives the message on their cell phone, facilitating interaction.
Greater Engagement – Unlike emails and SMS, WhatsApp allows for a humanized conversation.
Automation and Scale – With tools like chatbots and mass messaging, you can scale collections without losing efficiency.
Now that we understand the benefits, let’s explore how to structure a good WhatsApp collection message .
30 templates for collection messages on Whatsapp
Send collection messages via WhatsApp >
Friendly Messages (Gentle Reminders)
Hi [Name]! How are you? We noticed that your invoice payment has not been identified yet. If you have already paid, please some tips for managers handling calls disregard this message. If you need any help, we are here to help!
Hi [Name]! Just a reminder that your bill for [amount] is due on [date] . If you need anything, we’re here for you!
Hi [Name]! Just a reminder that your monthly payment of [amount] is due soon. If you have any questions, please let us know!
Hi [Name]! Your payment for the service
is still pending. Can you confirm that you have already made the payment? If you need anything, I am here to help![Name] , we noticed that your invoice has not been paid yet. Can we help you with anything? If you have any questions, please contact us!
Firm and Professional Messages
Dear [Name], we have clean emai identified that your invoice for [amount] has not yet been paid. To avoid suspension of service, we ask that you regularize the payment by [date] . If you have already made the payment, please disregard this.
Hello, [Name]! Your payment for invoice [number] is overdue. To avoid interest and possible restrictions, please settle the payment as soon as possible. Can we help you?
ATTENTION: [Name], we have identified an outstanding debt in your name regarding the service
. If you have already made the payment, please send us the receipt.[Name], your invoice for [amount] is due on [date] . To avoid charges, settle your payment as soon as possible! Send the receipt here to speed up confirmation.
[Name], your [service] subscription may be suspended if payment is not made by [date] . If you have already paid, please send us proof of payment.