Security and data protection
Modern cloud PBXs support call encryption , protection from spam and DDoS attacks, as well as data backup, which guarantees the security and safety of all company telephone information.
1. Call routing
Allows automatic distribution of incoming calls between available operators, ensuring uniform workload of employees and reducing customer waiting time.
2. Interactive voice menu (IVR)
The auto-answer function helps direct calls to the right departments without the operator’s involvement. Clients independently select the menu item they need, which speeds up the service process.
Recording and storing conversations
Allows you to control the quality of service, analyze customer requests and resolve controversial situations. In the future, the records can be used to train employees and improve their skills.
4. CRM Integration Useful Features of
Provides a complete history of interactions saint lucia email list 26037 contact leads with clients: recording contacts, tracking calls and automatically entering data into the client database. This helps to personalize service and increase customer loyalty.
Multi-channel numbers
Provides the ability to handle a large volume of incoming calls, eliminating the situation with “busy line”. Clients will always be able to get optimizing etsy ads campaigns through, even during peak hours.
6. Call tracking
A call source analysis function that allows you to evaluate the effectiveness of advertising campaigns. The system records which channels the clients came from (advertising, website, social networks, etc.), helping to optimize the marketing budget.
Useful Features of Autodialer
Automatic system for notifying clients about new promotions, discounts, changes in the company’s work or important events. Allows to philippines numbers reduce the load on operators and increase the efficiency of interaction with clients.
8. Call Back Useful Features of
Allows the client to leave a request for a call back. The operator will call back at a time convenient for the client, which reduces the likelihood of losing a potential buyer.
9. Group calls and conference calls
Allows you to conduct telephone meetings, bringing together several participants in a single conversation. This is especially useful for remote teams and business meetings with partners.